viojl Privacy Policy

Introduction

Welcome to the viojl Privacy Policy. viojl ("we," "our," or "us") operates the viojl online gaming platform available at viojl.net, serving Filipino players with a full suite of gaming products including slots, live casino, sports betting, bingo, racing, and sabong. As an online gaming platform handling sensitive personal and financial information, viojl takes data privacy with the utmost seriousness.

This Privacy Policy describes in plain language — with the detail required by law — the personal data we collect from you when you visit, register on, or use the viojl platform; the purposes for which that data is collected and processed; the legal bases on which we rely to process your information; how and with whom we share your data; how long we retain it; and the rights you hold as a data subject under the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations issued by the National Privacy Commission (NPC) of the Philippines.

By registering a viojl account, making a deposit, placing a wager, or otherwise accessing the viojl platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Privacy Policy, please discontinue use of the viojl platform immediately.

Data We Collect

viojl collects personal data from you through several channels — directly when you provide it during registration or account use, automatically through your interaction with the platform, and from third parties such as payment providers and identity verification services. The categories of personal data we collect are described below.

2.1 Identity & Registration Data

• Full legal name as it appears on your Philippine government-issued identification document
• Date of birth (used to verify that you meet the 21+ age requirement)
• Gender (where provided voluntarily during registration)
• Philippine mobile number and email address
• Residential address within the Philippines (barangay, city/municipality, province)
• Username and encrypted password

2.2 Identity Verification (KYC) Data

• Scanned or photographed copies of valid Philippine government-issued IDs (e.g., PhilSys National ID, passport, driver's license, UMID, Voter's ID, PRC ID)
• Selfie photographs taken for liveness verification
• Proof of address documents (utility bills, bank statements, barangay certificates)
• Source of funds declarations where required for high-value accounts

2.3 Financial & Transaction Data

• GCash and Maya account references associated with your viojl account
• Bank account details for BPI, BDO, and Metrobank transfers (account name and number, not full card details)
• Complete deposit and withdrawal transaction history, including amounts in Philippine Peso (₱), timestamps, and payment method used
• Bonus claims, promotional participation history, and wagering records

2.4 Gaming & Behavioural Data

• Full game session history, including games played, wager amounts, win and loss records, and session durations
• Sports betting selections, stake amounts, odds accepted, and settlement outcomes
• Responsible gaming tool usage, including deposit limits set, cooling-off periods activated, and self-exclusion requests
• Customer support interactions, including live chat transcripts and support ticket history

2.5 Technical & Device Data

• IP address and approximate geolocation at the time of login and key account events
• Device type, operating system, browser type and version
• Unique device identifiers and mobile advertising IDs where applicable
• Session timestamps, page views, click-stream data, and feature usage patterns collected via cookies and similar technologies

How We Use Your Data

viojl processes your personal data only for specific, legitimate purposes. We do not process personal data in a manner incompatible with the purposes for which it was originally collected. The table below summarises our primary processing purposes and the categories of data used for each.

3.1 Marketing Communications

Where you have provided consent during registration or through your viojl account settings, viojl may send you promotional communications about new games, bonuses, racing events, bingo promotions, and exclusive Filipino player offers via email, SMS, and push notification. You can withdraw your consent and opt out of marketing communications at any time by updating your notification preferences in your viojl account dashboard, or by contacting our support team.

viojl will not send marketing communications to players who have activated a self-exclusion or cooling-off period, regardless of their marketing consent status.

Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, viojl must have a lawful basis for processing your personal data. Depending on the purpose of processing, viojl relies on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and viojl — i.e., to provide you with access to the platform, process your transactions, and deliver gaming services.
• Legal Obligation: Processing is required for viojl to comply with applicable Philippine laws, including AML obligations under RA 9160 (as amended), KYC requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for viojl's legitimate interests in fraud prevention, platform security, responsible gaming monitoring, and business analytics — provided these interests are not overridden by your data protection rights.
• Consent: For marketing communications, certain optional data collection, and the use of non-essential cookies, viojl relies on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time.

Data Sharing & Disclosure

viojl does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only with parties who are contractually bound to handle your data in accordance with applicable Philippine privacy law.

5.1 Service Providers

viojl works with a number of trusted third-party service providers to deliver the viojl platform and its associated services. These include identity verification (KYC) providers, payment processors (including GCash, Maya, BPI, BDO, Metrobank, and other Philippine payment rails), game content studios, cloud hosting and infrastructure providers, customer support technology providers, and fraud prevention and security services. All service providers are engaged under data processing agreements that restrict their use of your data to the specific services they provide to viojl.

5.2 Regulatory & Law Enforcement Authorities

viojl may disclose your personal data to Philippine government authorities and regulatory bodies where required by law or where we have a good faith belief that disclosure is necessary to comply with a legal obligation. This includes mandatory reporting to the Anti-Money Laundering Council (AMLC) of suspicious transactions under the AMLA, and disclosures to applicable gaming regulatory authorities in connection with their oversight functions.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of the viojl business, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide reasonable advance notice via the viojl platform or your registered email address before your personal data is transferred to a new controller and becomes subject to a different privacy policy.

5.4 Aggregate & Anonymised Data

viojl may share aggregated, anonymised, or de-identified data — data that cannot reasonably be used to identify any individual player — with third parties for industry research, analytics, and platform improvement purposes. Such data does not constitute personal data under the DPA and is not subject to the restrictions in this Privacy Policy.

Cookies & Tracking Technologies

The viojl platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience for Filipino players. Cookies are small text files stored on your device when you visit viojl.net. They help us keep you logged in, remember your preferences, detect fraud, and understand how players use our platform so we can improve it.

6.1 Types of Cookies We Use

You can manage your cookie preferences at any time through the cookie settings panel accessible from the viojl platform footer. Please note that disabling strictly necessary cookies will impair platform functionality and may prevent you from logging in or completing transactions.

Data Retention

viojl retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The retention periods below reflect both our operational needs and our legal obligations.

Upon expiry of the applicable retention period, viojl will securely delete or anonymise your personal data in accordance with our internal data disposal procedures. Where data cannot be immediately deleted due to technical constraints, it will be isolated and protected from further processing until deletion is complete.

Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by viojl. These rights may be exercised by contacting our Data Protection Officer (DPO) using the contact details in Section 12.

Security Measures

viojl implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework reflects the sensitivity of the data we hold and the standards expected of licensed online gaming operators serving Filipino players.

• All data in transit between your device and the viojl platform is encrypted using TLS 1.2 or higher
• Passwords are stored using strong one-way hashing algorithms with per-account salting — viojl staff cannot view your password
• Sensitive data at rest, including KYC documents and financial records, is encrypted using AES-256 standard encryption
• Access to player personal data is restricted to viojl staff on a strict need-to-know basis, enforced through role-based access controls
• viojl infrastructure is hosted in certified data centres with physical access controls, environmental safeguards, and redundant power and connectivity
• Regular penetration testing and vulnerability assessments are conducted by qualified independent security professionals
• Multi-factor authentication (MFA) is available for viojl player accounts and is required for all internal staff accessing player data systems
• Automated fraud detection and anomaly monitoring systems operate continuously to identify suspicious account activity

In the event of a personal data breach that poses a real risk of harm to your rights and freedoms, viojl will notify the National Privacy Commission and affected players within the timeframes required by the Philippine Data Privacy Act and NPC Circular No. 16-03.

Children & Minors

The viojl platform is strictly intended for adults aged 21 years and above in accordance with Philippine gaming regulations. viojl does not knowingly collect, process, or retain personal data from individuals under the age of 21. Age verification is a mandatory step in the viojl registration and KYC process, and accounts where the holder is found to be under 21 will be suspended immediately.

If viojl becomes aware that it has inadvertently collected personal data from a person under the age of 21, all such data will be deleted without delay and the account will be permanently closed. Any funds held in such an account will be returned to the originating payment method after investigation.

Updates to This Privacy Policy

viojl reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. When we make material changes — that is, changes that significantly affect how we collect or use your personal data — we will notify you in advance via your registered email address and/or a prominent notice on the viojl platform.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how viojl protects your personal data. Your continued use of the viojl platform after a policy update constitutes your acknowledgement of the revised Privacy Policy.

For minor, non-material updates — such as clarifications of existing language, corrections of typographical errors, or updates to contact details — viojl may update this page without sending a direct notification. The updated policy will take effect immediately upon publication on viojl.net.

Contact & Data Protection Officer

viojl has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data, you may contact our DPO directly using the details below.

When submitting a data subject rights request, please include your full name, your registered viojl email address, and a clear description of your request. viojl may need to verify your identity before processing any access, rectification, or erasure request to protect against unauthorised access to your data by third parties.